kmslh.comKnowledge Management System | KMS lighthouse

Products Customer Experience Call Center Self Service Branches & Stores Tech Support Virtual Assistants Automation Employee Experience Knowledge Portal Distributed Workforce Integrations Salesforce Integration Zendesk Integration Freshworks Integration Industries Automotive Banking Government Healthcare Hospitality & Travel Insurance Logistics Retail Telecom Case Studies Resources Resources Center Lighthouse University ROI Calculator AboutPartners Careers News & Events Contact Us Request a Demo Products Customer Experience Call Center Self Service Branches & Stores Tech Support Virtual Assistants Automation Employee Experience Knowledge Portal Distributed Workforce Integrations Salesforce Integration Zendesk Integration Freshworks Integration Industries Automotive Banking Government Healthcare Hospitality & Travel Insurance Logistics Retail Telecom Case Studies Resources Resources Center Lighthouse University ROI Calculator AboutPartners Careers News & Events Contact Us Request a Demo AI-Powered Knowledge Management Organize, access, and share your enterprise knowledge instantly Answer any query in seconds. Streamline agent workflows while providing better, faster customer support. I need intelligent knowledge management for: Customer Experience Call Center Self Service Branches & Stores Tech Support Virtual Assistants Automation Employee Experience Knowledge Portal Distributed Workforce Customer Experience Call Center Self Service Branches & Stores Tech Support Virtual Assistants Automation Employee Experience Knowledge Portal Distributed Workforce Get started Improve your team’s productivity Reduce search times with access to one source of relevant, accurate knowledge. Improve customer satisfaction by 150% Deliver fast, up-to-date answers your customers will love. Work smarter with AI capabilities Streamline routine tasks like data entry and content updates – freeing up employees for more complex tasks.We know that we are using the best technology and we hear our users’ satisfaction. Inbal Y. Knowledge Manager Industry: Commercial Real Estate Source: *Not only is the system just amazing on it’s own but the personal partnership we’ve developed with the KMS team is priceless. Stacy M. Automation Solutions Manager Industry: Insurance Source: *It’s easy to use both as an editor and as a front user. Highly recommended and not only for the software also for the great team. Meny L. Knowledge Manager Industry: Government Administration Source: * Accessible, Consistent Knowledge At Everyone’s Fingertips Give your team consistent, up-to-date information across your organization with AI-integrated knowledge — reducing wasted time searching and eliminating information silos. The Right Answers For Your Industry Automotive Banking Government Healthcare Hospitality & Travel Insurance Logistics Retail See all industries See why the world’s top companies trust KMS Lighthouse The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin … Burg Hughes | Senior Manager, Call Center Operations Read Case Study After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest … Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange Read Case Study KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time. Balachander Swaminathan | Program Manager, DHL Read Case Study KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience. Michael De La Cruz | Head of Customer communication, Globe Read Case Study In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in … Shir Danenberg | Project Manager, AIG Read Case Study Be The First To Know Blog April 21, 2024 Leveraging AI to Enhance Employee Experience: A Full Guide The way we work is constantly evolving. That means how we define a better employee experience” continually changes, too. Since IT leaders have a significant role in improving employee experiences, they are uniquely equipped to understand and implement technological advancements that can help drive these changes. Their knowledge and expertise in integrating AI into various business systems make them ideally equipped to respond to current employee needs while anticipating future trends and challenges. Read Post Blog March 17, 2024 Embracing AI in Customer Service: A Game-Changer for Modern Businesses Most discussions about AI being a game-changer for customer service tend to focus on how the technology will replace human support agents. However, AI for customer service isn’t necessarily a gloom and doom situation. In fact, many experts say that while AI is changing the role of customer service agents, it will likely create more jobs in the long term. In other words, while AI in customer support could eventually eliminate some jobs, it’s also a critical tool that can take over tedious and repetitive tasks, allowing agents to focus on more complex and emotionally nuanced interactions that rely on human empathy and understanding. Read Post Blog March 10, 2024 Harnessing AI for Enhanced Knowledge Navigation: A Deep Dive Today, we barely give a second thought to how easy it is to create customized playlists. Instead of flipping through stacks of vinyl or CDs picking out songs one by one, a personal DJ who understands our vibe—sometimes better than we do—builds digital mixtapes that take us back to the good old days or introduces us to artists we didn’t know existed. Read Post Faster Knowledge For Your Team. Better Experiences For Your Customers. Ready to see how much AI-powered knowledge management will improve your business? Book a demo Products Knowledge Portal Call Center Branches & Stores Virtual Assistants Distributed Workforce Self Service Tech Support Integrations Industries Automotive Banking Government Healthcare Hospitality & Travel Insurance Logistics Retail Telecom Resources All Resources Glossary Blog Videos Webinars White Papers E-books Knowledge Management Software Lighthouse University AboutPartners Careers News & Events Contact Us Blog Leveraging AI to Enhance Employee Experience: A Full Guide Embracing AI in Customer Service: A Game-Changer for Modern Businesses Harnessing AI for Enhanced Knowledge Navigation: A Deep Dive Follow us © 2024 KMS Lighthouse Terms and Privacy Policy KMS Lighthouse Application Privacy Policy KMS Lighthouse Application Terms of Use Contact us Accessibility Toolbar close Toggle the visibility of the Accessibility Toolbar keyboard Keyboard Navigation visibility_off Disable Animations nights_stay Contrast format_size Increase Text text_fields Decrease Text font_download Readable Font title Mark Titles link Highlight Links & Buttons Powered with favorite Love by...